715-986-4618 | Monday - Friday 10AM-6PM | Saturday 10AM-12PM [email protected]

Turtle Lake Public Library Policies

How to Get a Library Card

Registration    

All borrowers must be registered and must have a valid local or system patron card to borrow library materials. Patrons must fill out an application form to register for a new library card. Identification is required. A driver’s license or student ID is preferred, however, any other official ID or recent piece of mail not of a personal nature may be acceptable. Applicants under 13 years of age must have a parent or guardian give their consent on the application form before a new card can be issued. Children over 13 must include the name of a parent or guardian; however, a parent or guardian’s signature is not required. Materials cannot be checked out until a library card is issued.

How to Use the Library

Circulation Policy

Lost or forgotten cards    

If a member loses their library card, they should notify the library as soon as possible and request a replacement. There are no fees for a replacement card. In the absence of a library card, staff will allow checkout of materials with a valid, government‐issued ID that corresponds with the member’s information on file. 

Loan Periods 

  • Books, magazines, audiobooks, and music CDs check out for three weeks. 
  • TV series on DVD check out for two weeks. 
  • DVDs check out for one week. 
  • Interlibrary loan materials are due on the date indicated by the lending library. 
  • Patrons may only order and have on loan a total of 5 ILL items at a time. 
  • Reference books, including local history materials, do not circulate.  

Fines and Charges 

Turtle Lake Public Library does not charge fines for overdue materials. However, patrons are expected to return materials by their due dates to insure that all library users have equitable access to materials. 

Materials are considered overdue if not received by the due date. Materials returned in the book drop when the library is not open are considered to have been returned on the last open day of the library.

Patrons are responsible for all materials and equipment checked out on their library card, including ILL items. Patrons are required to pay for material and equipment which is lost or has been damaged while checked out to them. The library does accept replacement copies of lost material in lieu of charges, but has to be exact item description (i.e. hardcover or softcover).

Ten dollars or more in unpaid fees will result in suspension of borrowing privileges until the amount owed is paid. Suspension rules of other libraries will be honored at the Turtle Lake Public Library.

How to Reserve a Meeting Room

Reservations can be made in-person, by calling the library at 715-986-4618, or by emailing [email protected]. Requests must be made with a full name, phone number, and timeframe of reservation needed.   

Groups that show up late, fail to show, consistently cancel the meeting spaces, or who have violated the outlined policies and guidelines may lose their privilege to use and reserve the rooms. 

Meeting Room Policy

The Turtle Lake Public Library encourages public use of meeting rooms as gathering places to exchange ideas, access and share information, educate and participate in programs created for public enjoyment. The Turtle Lake Public Library’s Conduct Policy applies to programs or meetings held within meeting rooms and open spaces, I.E. Preview Area. Meeting spaces include the Common Room (Capacity of 14), the Quiet Room (4), and the Preview Area (30). 

  1. Use of meeting and other spaces should not interfere with the normal functions of the library. Library staff will have free access to rooms at all times.
  2. All programs must be open to all members of the public, and admission fees may not be charged.
  3. Library meeting spaces may not be used for private social events, commercial purposes, political rallies supporting or opposing a specific candidate, or activities not protected by the First Amendment.
  4. Meetings or programs that would disturb library customers, impede library staff, endanger the library building, or interfere with functions of the library are not allowed in the reservable rooms.
  5. No products, services, or memberships may be advertised, solicited, or sold. No event in which raffles are held, or where donations, collections, or fees of any kind are requested or suggested.
  6. Publicity for programs held in the Common Room and Preview Area is the sole responsibility of the group booking the space and may indicate the location and time for the meeting but may not imply that the library is a sponsor/co-sponsor unless the Library Director, Library Board, or designee has agreed in writing.
  7. If the library closes or fails to open due to bad weather, staff will attempt to contact the person who made the initial reservation.  Meeting hosts will be responsible for alerting media or contacting participants as needed.
  8. Only library and library co-sponsored events appear in the public view of the library’s events calendar. Booking of the spaces does not constitute library sponsorship of a meeting.
  9. Light refreshments with minimal odors and mess (e.g. coffee, doughnuts, fruit, simple box lunches, etc.) may be served in the Common Room only. The reserving party is responsible for cleanup of the space. The library is not responsible for the safety of any food provided.
  10. Equipment and materials may not be stored at the library before or after a room is used. No advance deliveries, including food, will be accepted by the library for meetings or programs. The library is not responsible for any equipment or items left in the rooms.
  11. There is no charge for the use of available audiovisual equipment borrowed from the library and used during a meeting or program; however, the library cannot provide operators for the equipment. The library is not responsible for equipment or materials owned by another organization or individual. 

The Library Director reserves the right to deny future use of the meeting rooms to groups whose previous conduct has resulted in damage or disregard for the above guidelines, or whose conduct has interfered with the orderly use of the library by other citizens. The Quiet Room is available for small group use on a first-come-first-served basis. This room may also be reserved for small groups or individual reservations. Reservable spaces are only available during normal business hours of the library and must be vacated prior to closing.

Internet & Technology Use Policy

Internet connected computers, printer/copier, and Wi-Fi access are important services that the Turtle Lake Public Library offers to support community members and to provide open access to information. This policy provides broad guidance for Library Users, Personnel, and Management regarding use of these Library services. The policy is further intended to clarify the limits of the library’s responsibility as well as the responsibilities of Library users of these services. Guidance is provided regarding Library user non-compliance. The library provides internet access via library computers during open hours and through wireless internet access available outside the library 24 hours a day, 7 days a week. Any use of library computer equipment and internet connected printer/copier including use of the library’s wireless network is bound by this policy.  The library provides access to resources via the internet and assumes no responsibility for the information provided by non-library websites, databases, social media platforms, or any other web-based services. Not all sources on the internet are accurate, trustworthy, or legal. The library cannot monitor or accept responsibility for material accessed from other internet sources.

Responsibilities of the Library 

  1. Library staff cannot control specific information on the internet. Libraries do not vouch for or endorse either written material in their collections or electronic information. The library expressly disclaims any liability or responsibility arising from access to, or use of, information obtained through its equipment or network, or any consequences thereof. The library supplies free wireless internet access network throughout and around the exterior of the library. This is an unsecure network. Users should take precautions accordingly to protect themselves. The library cannot guarantee the quality of the connection or internet speed.
  2. The library makes every reasonable effort to maintain internet access through its library computers during all open hours and through its wireless access continuously. Down times may occur and, when possible, will be posted in advance.
  3. Library staff may be able to assist users with personal laptops, phones or other devices but cannot be expected to know every device and platform. Users who request assistance with their devices hold the library and their employees harmless for any damage and/or liability. Staff have the right to refuse to assist users with their personal devices. Their reasons may include, but are not limited to, available staff time and the needs of other library users, knowledge of the device, knowledge of the platform or application(s) in question, or the request may otherwise be outside the staff member’s comfort zone.
  4. Patron use of library computers is protected per Wisconsin Statute Section 43.30(1m). It says in part: “Records of any library which is in whole or in part supported by public funds …. indicating the identity of any individual who borrows or uses the library’s documents or other materials, resources, or services may not be disclosed…” Therefore, usage and search history files are deleted from library computers at the end of each session upon log off. 

Responsibilities of Users 

  1. Use of information resources, including the internet, must be responsible and ethical, consistent with the purpose for which these resources are provided.
  2. To provide sufficient access to all library users, there is a time limit of 2 hours on the use of library computer equipment. That time may be renewed provided other library users are not waiting. If waiting becomes an issue, library staff may require users with extended use time to relinquish the equipment for other library users.
  3. Users should be aware that the library is a busy public place shared by people of diverse ages, sensibilities and values. Users should refrain from the use of internet sounds and visuals which might disrupt the ability of other users who use the library and its resources. Staff may request users to reduce or eliminate sounds; headphones are available.
  4. Resources are for educational, informational, recreational and cultural purposes only; resources are not for unauthorized, illegal, or unethical purposes.
  5. Users must respect the privacy of others by not attempting to modify or gain access to files, passwords, or data belonging to others.
  6. Users must comply with copyright laws. Title 17 of the United States Code protects created works and describes permissible and prohibited uses of protected works. Use of works and infringement is not easily defined, and responsibility for interpreting fair use and any consequences of copyright infringement lies with the user.
  7. Users of the internet connected printer/copier must pay for each page printed, excluding any misprints at the discretion of the librarian at the circulation desk or the Library Director. For example, a two-sided document will be charged as two pages. The library will assist with, and users will not be charged for, paper jams or malfunctions. Costs for printing, making copies, and faxing are subject to change. Library staff will print up to 2 copies of any needed federal or state tax forms in black & white (no color) for library users. No tax instruction booklets shall be printed under this exception. Users may scan to email at no charge. 

While respecting individual users’ right to privacy, library staff reserves the right to monitor use of computers and the network to ensure compliance with this policy. Examples of unacceptable uses include but are not limited to: 

  • Misrepresenting oneself as another user
  • Harassing other users
  • Not respecting the privacy of others by interfering with their use
  • The sending, receiving, or displaying text, images, or graphics that may reasonably be construed by library staff as offensive to the public or attempting to access the same
  • Exposing children to harmful materials as set forth within Sec. 948.11 of the Wisconsin Statutes
  • Violating software licensing agreements
  • Overuse of system resources such as bandwidth
  • Attempting to access unauthorized areas of the library’s systems or networks or altering components of any network, database or system
  • Making unauthorized changes to the setup or configuration of library software or hardware 

Internet Safety for Children and Teens 

  1. The library supports the right of each family to decide the appropriate internet use for their children. Use of the internet provides families an opportunity to discuss sites and content that they feel are appropriate or inappropriate. The library can help support custodial parents/caregivers in their efforts to exercise their rights and responsibilities regarding their children’s use of electronic resources by providing some assistance, if desired, in determining search strategies and finding and evaluating sites. For more information on children’s internet safety see http://www.safekids.com and http://www.connectsafely.org.
  2. The library, unlike schools, does not serve in loco parentis (in place of a parent). Library staff shall not act in the place of parents in providing constant care and supervision of children as they explore the internet.
  3. If no restriction is placed on a child’s account, library staff assumes that those children under age 16 have adult permission to use all library resources, including public computers and the internet. Custodial parents/caregivers may choose to place a restriction on the child’s library card account to prevent them from accessing internet computers within the library. Requests may be made at the circulation desk.
  4. The following recommendations can help children have positive, safe online experiences:
    • Use the internet together. Encourage children to use sites recommended on the library’s website. Talk with your children about sites you consider inappropriate for them and why. Help them learn to be savvy digital consumers.
    • Provide guidelines for your children on the amount of time they should spend online.
    • Provide guidelines on acceptable use of resources including social media, email and apps.
    • Custodial parents/caregivers should instruct minors to safely share personal information on the internet including, but not limited to: name, address, password, phone numbers, schools, credit card numbers. This includes email, instant messaging, online shopping, social media, apps, and other commercial sites.
    • Before giving out any personal information, minors should be confident that they are dealing with someone who is known and trusted by them and their custodial parents/caregivers.
  5. Misuse or abuse of computers or internet access may result in temporary suspension of internet access, temporary suspension from the library in its entirety, and may also be subject to prosecution by local, state or federal authorities. Depending on the severity of the misuse or abuse of internet or technology, a staff member may issue one warning before a temporary suspension or prosecution is issued. Guardians of a minor who uses technology inappropriately will be notified. Misuse or abuse includes:
    • All illegal and prohibited uses
    • Refusal to relinquish the computer equipment for other users upon expiration of use time or upon library staff request during extended use time
    • Computer or internet user behavior deemed by library staff as harassing to others, including library staff
    • Inflicting physical damage on the internet and/or technology equipment belonging to the library

Appeals

A person directly affected by a decision made by the Library Director or staff as it relates to this policy may appeal the decision to the Library Board. Completion of the Internet & Technology Use Appeal application is required, and the form must be signed by the user filing the appeal. The appeal will be reviewed at the next regularly scheduled library board meeting. The decision of the Library Board is final. Those appealing will be notified in writing within 10 business days of the meeting.

Public Records Requests

The Turtle Lake Public Library is committed to the principles of Wisconsin’s Public Records Law (Wisconsin Statutes 19), which provides that records of state and local government, including those of public libraries, must be available for inspection and/or copying by the public. 

The Turtle Lake Public Library is also committed to observing the statutory exception to the Public Records Law that prohibits the release of records that identify an individual who uses a publicly funded library (Wisconsin Statute 43.30).  Such information can be released only with the consent of the individual, to other libraries under some circumstances for the purpose of interlibrary loan, or under court order (see the Turtle Lake Public Library Patron Privacy Policy).

  1. Records, as defined under 19.32 (2), Wisconsin Statutes, of the Turtle Lake Public Library are housed in the library at 301 Maple St S, Turtle Lake, Wisconsin, 54889. Records may also be held in the Village of Turtle Lake office at 114 Martin Ave East, Turtle Lake, Wisconsin, 54889. 
  2. Individuals may request access to or a copy of public records during regular postedlibraryhours. Requests do not need to be in writing. The request must be reasonably specific as to the subject matter and length of time involved. 
  3. Public records requests received by an authority are themselves “records” for purposes of the public records law.
  4. Access to records must be allowed as soon aspracticableand without delay. Copies of public records shall be produced as promptly as practical without disrupting the regular workflow of the library or taking the Director away from his/her required daily duties. 
  5. The Turtle LakePublic Library Board of Trustees designates the Turtle Lake Public Library Director as legal custodian of all library records.  The legal custodian must designate one or more deputy custodians to act in his/her absence. 
  6. Turtle LakePublic Library staff and volunteers should refer all requests for access to Turtle Lake Public Library records to the legal custodian or one of the deputy custodians. 
  7. The Turtle Lake Public Library may impose a fee upon the requestor of a copy of a public record.  However, the fee may not exceed the actual, necessary and direct cost of complying with a public records request, including locating, reproducing, transcribing, photographing, mailing and/or shipping a copy of a record to the requestor (Wisconsin State Statutes 19.34(3)(a-f). 
  • The Turtle Lake Public Library will charge a location fee limited to the actual, necessary, and direct cost of locating a record if the cost is more than $50. The Turtle Lake Public Library calculates the location cost for a record by multiplying the number of hours needed to locate the record times the hourly pay rate, including benefits, of the Library Director or designee who locates the record. 
  • The Turtle Lake Public Library will charge the current posted fees for copies of public records. 
  • The Turtle Lake Public Library will charge the actual cost of transcribing and/or photographing a record. 
  • The Turtle Lake Public Library will charge the actual cost of mailing and/or shipping a record to the requestor. 
  • The Turtle Lake Public Library may require prepayment of a fee, but only if the total amount exceeds $5.00 (Wisconsin State Statutes 19.35 (3)(c,f).
  1. Any record produced for an individual thatcontainspatron information in addition to public information must first be edited to remove any personally identifiable information, such as a patron’s name, address or telephone number. 
  2. The Public Records Law does not apply tostaffnotes, drafts and similar items prepared for staff use; personal property having no relation to the owner’s public office; or material to which access is limited by copyright, patent or bequest. 

The custodian may consult the Wisconsin Public Records Law Compliance Guide for further explanation on Wisconsin public record laws. Any denial of a public record request by the custodian will include an explanation including legal authority. Whenever there is a doubt as to whether information may or may not be released in response to a public records request, the custodian will seek the counsel of the Village attorney. 

Please note: Wisconsin Stat. § 43.30 (1m) reads, as follows: Records of any library which is in whole or in part supported by public funds, including the records of a public library system, indicating the identity of any individual who borrows or uses the library’s documents or other materials, resources, or services may not be disclosed except by court order or to persons acting within the scope of their duties in the administration of the library or library system, to persons authorized by the individual to inspect such records, to custodial parents or guardians of children under the age of 16 under sub. (4), to libraries under subs. (2) and (3), or to law enforcement officers under sub. (5) 

Reconsideration of Materials

The Turtle Lake Public Library believes in freedom of information for all and does not practice censorship. The library follows the American Library Association’s Freedom to Read Statement, The Freedom to View Statement, and the Library Bill of Rights. The Turtle Lake Public Library recognizes that some materials are controversial and that any given item may offend some patrons. The selection of materials will not be made on the basis of anticipated approval or disapproval, but solely on the basis of the principles stated in this policy. The library will handle complaints, ensuring that the complainant is respectfully heard and that the fundamental principles of intellectual freedom, as expressed in the Library Bill of Rights and ALA Freedom to Read Statement, are upheld.   

Responsibility for the materials children read, view or listen to rests with their parents or legal guardians. Selection of library materials will not be inhibited by the possibility that materials may come into the possession of children. Library materials will not be marked or identified to show approval or disapproval of their contents, and no library material will be sequestered except to protect it from damage or theft. 

Community members, community member being defined as living within the library service area, requesting that material be withdrawn from or restricted within the collection may complete a Request for Reconsideration of Library Materials form, which is available in the library (see Item 1 in the Appendix). Community members who wish to request the withdrawal or reclassification of materials currently owned by the library are encouraged to discuss their concerns with the library director before submitting a reconsideration request. If the community member is not satisfied with the response to their request, the library director will provide them with information and a request for reconsideration form for formal reconsideration of the library resource. The Library Director will review the request and make a decision based on a variety of factors, including but not limited to: circulation numbers, popularity, availability of alternate titles covering the same subject, reviews, and holdings of other libraries. Only specific works or titles will be considered for reconsideration. Only one reconsideration request will be taken at a time. Requests for reconsideration of general topics or subject areas will not be considered.

The material under consideration will remain in the library’s collection pending the outcome of the patron’s request. 

Based on all applicable library policies and procedures, the Library Director will evaluate the material and then make a decision regarding the disposition of the material. The Director’s decision will be communicated in writing at the earliest possible date to the patron who initiated the request for reconsideration. If not satisfied with the Director’s decision, the patron may file an appeal with the Library Advisory Board within three weeks (21 days) of issuance of the written decision.

Concerns about programs or events scheduled at the library will be handled in a manner similar to concerns about materials.

We Create a Safe and Welcoming Space

Safety of Children and Adults at Risk

The Turtle Lake Public Library encourages children of all ages and adults at risk to visit the library, and hopes they will find it a warm, inviting place to be. The happiness and safety of children or adults at risk left alone in a public building is of serious concern. No public place, including the library, can guarantee the safety of children or adults at risk. For the safety of minor children, adults at risk, and for the enjoyment of all patrons using the library, the library abides by the following policy regarding unattended children or adults at risk.

  • Library personnel cannot be responsible for children or adults at risk left unattended at the library. The library and library staff assume no legal responsibility for unattended children and/or adults at risk.
  • The library does not provide care of supervision of children or adults at risk, except to the extent necessary to uphold the Library’s Code of Conduct. Parents, guardians, and /or caregivers are responsible for their child’s behavior at all times.
  • Children aged 10 and under must be accompanied by a parent or responsible caregiver, who must be at least 16 years old, at all times. The library staff will attempt to contact guardians of children whose safety is in doubt.  If guardians are unavailable, the library staff will contact the police department to provide custody.
  • A child of any age who is unaccompanied by a responsible adult or a caregiver for an extended period (more than 4 hours or over the course of mealtimes) may be approached for information concerning their guardian’s availability. All children should have the telephone number of someone who can assist them in an emergency. Due to the busy and sometimes chaotic nature of these events, library staff are unable to manage how and with whom a child leaves the library.
  • Similarly, it is vital to the safety and well-being of adults at risk that they are not left alone in the library. An adult at risk is defined as a person 18 or over “who may be in need of community care services by reason of mental or other disability, age, or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation.”
  • Unattended children under the age of 16 must be picked up at least 15 minutes before closing time, unless attending a library sponsored program.
  • The library reserves the right to call the police department in cases of disruptive behavior of unattended children. If a child remains at the library after closing time, a staff member will attempt to call the parent or legal guardian by telephone. If the responsible party cannot be reached or cannot come immediately to the library, the police will be notified to pick up the child.
  • Under no circumstances will a staff member drive a child or adult at risk home, or to any other destination.
  • A Turtle Lake Public Library incident report is to be filed for unattended children and adults at risk left at the library.

Library Conduct Policy

The library will serve all residents of the community and the public library system area. Service will not be denied or abridged because of religious, racial, social, economic, or political status; or because of mental, emotional, or physical condition; age; gender, or sexual orientation. The use of the library may be denied for due cause. The Library Board of Trustees, hereby referred to as the Board of Trustees, is committed to providing an atmosphere where people of all ages may come to use the library’s collection and facilities without being unduly disturbed or impeded by other library users.  All patrons have the right to use the library undisturbed, and library employees have the right to work without undue interference. If a patron is not responsive to the needs of other library users, or disregards library policies or staff, the patron will be asked to leave the building.  

The Turtle Lake Public Library welcomes everyone to use library facilities and resources for learning, engaging in programming, and utilizing library services. Our goal is to provide our library patrons and staff with a clean, pleasant, and safe environment. We need your cooperation to reach this goal. The following are specific guidelines that the library will enforce, but these guidelines are not all inclusive. 

Your entrance into the library indicates that you are willing and able to act courteously toward your fellow citizens, treat public property with respect, and abide by all library rules. We thank you for your role in making the Turtle Lake Public Library a safe and welcoming environment for all patrons. 

Questions will be referred to the Library Director.

Library Conduct Guidelines

Any behavior that disrupts, hinders, or interferes with the library’s purpose and public use of the library is prohibited.  In general, and in no order, the rules for patron behavior includes, but is not limited to: 

  1. Illegal behavior that constitutes a criminal offense under federal, state, or local law is prohibited in the library or on library property. 
  2. Behavior that endangers oneself or others is not allowed in the library or on library grounds. 
  3. Behavior that is disruptive to the library environment, patrons, or staff, including but not limited to overly loud or boisterous behavior, destructive behavior, roughhousing, throwing objects, running, climbing, spitting, or playing sports is not permitted in the library. 
  4. Behavior that is abusive to a staff member or patron, including threatening, harassing, profane, offensive, violent, or intimidating language or actions, such as engaging in conduct (including persistent staring, stalking, or gestures, or inappropriate questions or responses) that would cause a reasonable person to fear for their personal safety or feel distressed, alarmed, or harassed is not tolerated in the library. 
  5. Using language that is sexual or suggestive, engaging in inappropriate conduct, making lewd gestures, indecent exposure, public sexual indecency, lewd acts, unwelcome sexual advances, any written, visual, verbal, or physical conduct of a harassing nature, or any other sexual offense or sexual harassment is not tolerated in the library. 
  6. Library materials may only be removed from premises with authorization through established lending procedures. 
  7. Being in the library without a shirt or shoes is not allowed, with the exception of infants or toddlers. 
  8. Trespassing outside of open library hours, or remaining in the building after regular closing hours, is not allowed. 
  9. Exposing children to explicit internet materials as set forth within Sec. 948.11 of the Wisconsin Statutes is prohibited. 
  10. Parking vehicles on library premises when not using the library is prohibited. 
  11. Patrons may not interfere with the staff’s performance of duties in the library or on library property. This includes engaging in conversation or behavior that monopolizes or forces the attention of staff for an inappropriate period of time, inappropriate personal comments, sexual advances, or physical and/or verbal harassment. 
  12. Consumption of alcoholic beverages, sale, or possession of open containers of alcoholic beverages is not permitted on library property, except as part of a program authorized by the Library Director. 
  13. Drinking non-alcoholic beverages is permitted in the library except near library computers and equipment. Consumption of food that does not create a mess in which the patron cannot clean up after themselves, damage library collections, furnishings, or is distracting to others is permitted. Patrons must discard all trash in appropriate containers, immediately report spills to staff, and leave all areas clean for use by others. 
  14. Being under the influence of alcohol or other intoxicant is prohibited on library property. 
  15. Customers sleeping in the library may be awakened by library staff if there is concern for the customer’s health or wellbeing, or if the customer’s sleep is disturbing others. Sleeping in the library for extended periods of time is prohibited. 
  16. Electronic or other types of personal equipment may be used in the library as long as this equipment does not disturb other library users. Headphone use is required when listening to anything on a computer or mobile device. The courteous use of cell phones is permitted; however, if a ringing phone or a patron’s conversation disturbs library users, staff may ask the patron to use the cell phone in the lobby areas, in the Quiet Room, or outside the building. 
  17. Be watchful of personal possessions. The library is not responsible for lost, damaged, or stolen personal possessions. Unattended belongings may be picked up and stored by library staff until the owner returns to collect their items. Library staff shall make every reasonable effort to contact the owner of a lost item. If 30 days have elapsed and an item has not been claimed, the item may be disposed of or donated. 
  18. Animals, except those used to aid persons with disabilities, are not permitted in the library, unless they are part of a library‐sponsored program.  Animals may not be left unattended on library property. 
  19. Allowing a service animal to be disruptive, including, but not limited to, barking or other loud noises, not being under the control of the owner, exhibiting threatening postures, and approaching other patrons uninvited is prohibited in the library. 
  20. Unauthorized filming, selling, panhandling, or soliciting in the library building, on the grounds or in the parking lot, will not be permitted. 
  21. Filming or photographing any person after being asked to desist is prohibited. 
  22. Taking surveys, circulating petitions, distributing leaflets, and canvassing signatures are permitted in the library only when authorized by library administration. 
  23. Soliciting handouts, donations, or contributions in the library or on library property is not permitted. 
  24. Conducting sales activities in the library or on library grounds is not permitted. 
  25. Gambling, other than the types exempted by Wisconsin law, is prohibited in the library and on library grounds. 
  26. Distributing or posting printed materials/literature on library property not in accordance with library policy is prohibited. 
  27. Carrying firearms and dangerous weapons of any type (except by law enforcement officers) is prohibited, such as guns, knives, or items designed or intended to injure or harm people, unless explicitly permitted by law. Per statute, signage prohibiting the carrying of firearms into the library is posted at all public entrances. 
  28. Smoking, rolling, or the use of tobacco marijuana, synthetic tobacco, synthetic marijuana or e‐cigarette products is prohibited on library grounds (smokeless or the equivalent); this includes public spaces such as sidewalks and parking areas within 25 feet of all library entrances according to Wisconsin State Statutes and Village of Turtle Lake Code of Ordinances 11-3-8.
  29. Behavior that could compromise, deface, vandalize, steal, or damage library furniture, materials, technology, and equipment (including in the outdoor area) is prohibited.
  30. Guardians are liable for library equipment, materials, furniture, or technology compromised by their ward or child under the age of eighteen.
  31. Creating tripping hazards, or blocking aisles, exits, or entrances is not allowed.
  32. It is not permitted to bring into the library, or attempt to place or store in the library, any item that: 
    • Interferes with library operations 
    • Creates a safety hazard 
    • Denies space to other patrons 
    • Blocks aisles 
    • Blocks access to or exit from the building 
    • Is unsanitary 
  33. Exhibiting any other condition or action which in the judgment of library staff disrupts the operation of the library or its use by others or which endangers the health, safety, or welfare of library users or employees is not allowed.

Questions regarding the interpretation of these rules will be referred to the Library Director.

Emergency Policy

In the event of an emergency, which could include but not be limited to a natural disaster, utility failure, public safety issue, public health emergency or activation of the Village of Turtle Lake’s emergency operations, the Turtle Lake Public Library may need to make immediate modifications to policies and procedures in order to protect the safety of the public. While every emergency will be unique and requires different responses, this policy empowers the Library Director to make decisions in cooperation with local officials to address urgent needs.

Library Closure

  • In response to a public health mandate, the Library Director or their designee may temporarily close, reduce operating hours, or limit the services of the library.
  • At the discretion of the Library Director or their designee, the library may close, reduce its operating hours, or limit services temporarily if there is not sufficient staff to maintain appropriate staffing levels or operate safely.
  • Decisions to close will be made in cooperation with local officials and will be made in concert with village emergency operations planning.
  • In the event of a closure or reduction in operating hours, the Library Director or designee will maintain communication with staff, the library board of trustees, and the village.

Building Access During a Closure

  • The Library Director or their designee may restrict, limit, and monitor staff, deliveries, and vendor access to the building and use of the building to ensure that public safety needs are addressed.

Circulation

  • In the event of a long-term closure, due dates will be adjusted.
  • The ability to accept material returns will be assessed based on the nature of the emergency.
  • Delivery between libraries will be determined in cooperation with the IFLS library system and the regional partnership that provides delivery between libraries.

Programs

  • The ability to provide programming will be determined based on the nature of the emergency.
  • Online programming and/or programming in alternative locations may be provided.

Patron Expectations

 

  • The public will be made aware of modifications, limitations and temporary cessations of services via the library’s public print and digital communication channels.
  • The library may modify its Library Conduct policy to require library patrons to follow certain rules specific to the emergency, including wearing PPE.

Inclement Weather Policy

In order to fulfill its mission of public education and service, the Turtle Lake Public Library will remain open during its regular hours unless necessity dictates otherwise. The primary factor in any decision made will be the safety of the staff and library patrons. The goal of this policy is to provide for the general safety of public library users and library staff.  

Inclement weather includes but is not limited to weather warnings, advisories against travel, or local school district closings. Weather emergencies may include unforeseen disasters or crises. 

 In the instance of adverse weather, the decision to close the library will be based upon different factors, as applicable, including: 

  • General conditions of roads in the Turtle Lake area
  • Condition of the library’s parking areas, walkways, and emergency exits
  • Availability of sufficient staff to operate the library
  • Requests for closure or closure by federal, local, county or state agencies

During inclement or severe weather when travel is rendered unsafe, or during emergencies, the Library Director and/or on-duty staff member may decide to close, delay opening, or close the library facility early. The authority to close the library rests with the Library Director who will inform the village office. In the event of a library closing, the library will seek to communicate that decision through as many avenues as possible. The library will post closures on the library website and social media sites as able.

Patron Privacy

Protecting library user privacy and keeping confidential information that identifies individuals or associates individuals with their use of library books, materials, equipment, programs, services, facilities, and/or staff assistance is an important principle of the Turtle Lake Public Library. The Turtle Lake Public Library is an impartial resource providing information on all points of view, available to all persons regardless of age, race, religion, national origin, social or political views, economic status, or any other characteristic. This role must not be compromised by an erosion of the privacy rights of our library users. This policy affirms the library’s commitment to privacy, explains the information that the library collects, and alerts visitors to library facilities and users of remotely accessed library services of the privacy choices available to them. 

Definition of Terms 

  • Public records are defined in the Wisconsin State Statute 19.32(2) as any material on which written, drawn, printed, spoken, visual, or electromagnetic information or electronically generated or stored data is recorded or preserved, regardless of physical form or characteristics, that has been created or is being kept by an authority. An authority includes but is not limited to a state or local government agency, board, commission, committee, council, department, or public body. 
  • Library records include any record of use of library materials, resources, or services. 
  • Privacy is the right to seek information through library resources without having the subject of interest known or examined by others. 
  • Confidentiality exists when the library possesses personally identifiable information and keeps that information private on the patron’s behalf. 
  • Personally Identifiable Information is information such as name, library card number, email or mailing address, telephone number, or any financial information relating to a patron and their accounts. 

Legal Protections and Exceptions 

Wisconsin laws have strong protections in place to assist the library in keeping records confidential.  In certain circumstances, library records may be subject to disclosure to law enforcement officials under provisions of state law or federal law under the provisions of the USA Patriot Act (Public Law 107-56). The relevant Wisconsin laws concerning the confidentiality of library records are Wisconsin Statutes Section 43.30 and the Wisconsin Personal Information Practices Act (Sections 19.62 to 19.80). Wisconsin State Statute 43.30 requires that library records may only be disclosed under the following circumstances: 

  1. With the consent of the individual library user 
  2. To a custodial parent or legal guardian of a juvenile under 16 years of age
  3. By court order
  4. Upon the request of a law enforcement officer who is investigating criminal conduct alleged to have occurred at thelibrary. In this instance, thelibrary shall disclose all records pertinent to the alleged criminal conduct that were produced by a surveillance device under the control of the library, if a surveillance device is present 
  5. To persons acting within the scope of their duties in the administration of thelibraryor library system 
  6. To other libraries for interlibraryloan purposes in accordance with the standards set forth in Wisconsin Statute Sections 43.30(2) and (3) 
  7. To a qualifying third party1toassist with delinquent accounts. Under the provisions of the law, the library may only disclose the individual’s name, contact information and the quantity, types and value of unreturned materials, not the titles of the items.

Illegal Activity Prohibited and Not Protected 

Patrons may conduct only legal activity while using library resources and services. Nothing in this policy prevents the library from exercising its right to enforce its Library Conduct policy, protect its facilities, network and equipment from harm, or prevent the use of library facilities and equipment for illegal purposes. The library can electronically log activity to monitor its public computers and external access to its network and reserves the right to review such logs when a violation of law or library policy is suspected. Staff are authorized to take immediate action to protect the security of library patrons, staff, facilities, computers, and the network. This includes contacting law enforcement authorities and providing information that may identify the individual(s) suspected of a violation.

Enforcement and Redress 

Patrons with questions, concerns, or complaints about the handling of their personally identifiable information or this policy may file written comments with the Director. A response will be sent in a timely manner and the library may conduct an investigation or review of practices and procedures. The library conducts such reviews as necessary to ensure compliance with the principles outlined in this policy. 

Privacy of Library Records

The library avoids creating unnecessary records and retaining records longer than needed for library business purposes. 

  1. To receive a library card, library users are required to provide identifying information such as name, birth date, picture ID, and physical as well as mailing address (if different). The identifying information is retained, as long as the library user continues to use the library card. In most cases the information will be in the database for a maximum of three years after the person stops using the library card at which time the record is deleted 
  2. A library user’s circulation record includes current identifying information, items currently checked out or on hold, as well as overdue materials and fines 
  3. The library may also gather information necessary to provide a requested service to a library user including but not limited to the following examples: 
    • Records of electronic access information such as a library card or guest pass number used to log into library public computers or search a library database 
    • Records for inter library loan requests or reference services
    • Records needed to sign up for orparticipatein library classes and programs 
    • Records for use of meeting rooms
    • Records for receiving emails and/or text messages aboutlibraryservices and programs 
    • Volunteer registration and activities

Once there is no longer a need for the information, personally identifying records are destroyed. Emails sent to library staff may be subject to open records requirements.

The library treats records as confidential in accordance with Wisconsin State Statute 43.30. The library will not collect or retain private and personally identifiable information without the person’s consent. If consent to provide personally identifiable information is given, the library will keep it confidential and will not sell, license, or disclose it to any third party, except for purposes described by the law.

Privacy of Technology

Public Computer Use and the Library’s Automation Systems 

The library routinely and regularly purges information that may be linked to library users, such as information from web servers, mail servers, computer time management software, interlibrary loan requests, and other library information gathered or stored in electronic format. The library system maintains the online catalog and a number of databases. The library system automatically collects and maintains statistical information about library users’ visits to the library catalog and databases. This information is used for internal reporting purposes, and individual users are not identified. Network traffic is monitored to identify unauthorized attempts to upload or otherwise damage the web service. If a library user chooses to pay fines and fees via credit card, the credit card number is not stored in the user’s library account; it is simply passed through to the payment processor. 

Websites 

The library’s website may contain links to other sites including third party vendor sites. The library is not responsible for the privacy practices of other sites, which may be different from the privacy practices described in this policy. The library encourages library users to become familiar with the privacy policies of other sites visited, including linked sites. The library website does not collect personally identifying information from visitors to the website. However, the library may collect non-personal information from visitors to the website for statistical analysis, site assessment, server performance, authentication, troubleshooting, and other management purposes. Examples of non-personal information collected include IP address of the computer, the type and version of browser and operating system the computer uses, geographical location of the network used to link to the library’s site, and time and date of the access. There is no link to personally identifying information in computer communications, unless a patron has provided that information in the content of a transaction, for example, filling out an online form to request a service.  

Library database users are asked for their library card number to ensure that only authorized users have access.  Database vendors do not have access to any user’s records or information. 

The library uses temporary “cookies” to maintain authentication when a patron is logged in to the online catalog, but the online catalog resets after a few minutes of inactivity and may erase “cookies.”  A “cookie” is a small text file that is sent to a user’s browser from a website. The cookie itself does not contain any personally identifying information. Other electronic services offered by the library through third party vendors may use “cookies” to help control browser sessions. Websites may use the record of “cookies” to see how the website is being accessed and when, but not by whom. 

The library and the library system work with a variety of partners to provide e-content (e.g. e-books, e-audiobooks, and e-magazines) to users.  Prior to checking out any of the library’s electronic content, users should read the privacy policy of the company that is providing the service.  For example, users who check out e-books from the Wisconsin Digital Library Consortium (most frequently used via the Libby app) for use on their Kindle (or via a Kindle app) will receive those e-books via Amazon. Amazon’s privacy policy describes the kind of information that is collected and stored in connection with such transactions. However, all other e-book formats within the OverDrive collection do not collect this information. 

Wireless Access 

The library offers free wireless access (Wi-Fi) for library patrons to use with their own personal phones, tablets, laptops, and other mobile devices. These access points are unsecured. A patron’s use of this service is governed by the library’s internet use policy. As with most public wireless access points, the library’s wireless connection is not secure. Any information being transmitted could potentially be intercepted by another wireless user. Cautious and informed wireless users should choose not to transmit personal information (credit card numbers, passwords and any other sensitive information) while using any wireless access point. Use of the library’s wireless network is entirely at the risk of the user. The library disclaims all liability for loss of confidential information or damages resulting from that loss. 

Radio Frequency Identification (RFID) 

The library may use RFID technology to secure and circulate its collection. The only information stored on a RFID tag is the item barcode and a security chip that indicates if the item is in or out of the library. RFID technology is not used in library cards. 

Other Services 

Some patrons may choose to take advantage of hold and overdue notices via email or text message, and similar services that send personally identifiable information related to library use via public communication networks. Patrons should also be aware that the library has limited ability to protect the privacy of this information once it is outside the library’s control. 

Library Photos 

Patrons may be photographed at the library, and those photos may be posted to the website, social media, or used in promotions. Patrons are advised to notify library staff members if they do not wish to be in photographs. 

Video Surveillance 

In order to maintain a safe and secure Library, selected public areas of the library premises may be under continuous video surveillance and recording. If applicable, it is the intent of the library to retain surveillance footage for a maximum of seven days. Video footage that documents incidents that may lead to claims against the library or the Village of Turtle Lake may be kept for a minimum of 120 days after the incident. Video surveillance may be monitored in real-time and reviewed by library staff, if applicable. 

Video surveillance data are considered to be protected public library records. State Statutes carefully define law enforcement officials’ authority to view surveillance data, and the library will cooperate with law enforcement officials without a court order as permitted by Wisconsin Statutes Chapter 43.30(5) in two specific circumstances: 

  • Upon the request of a law enforcement officer who is investigating criminal conduct alleged to have occurred at a library supported in whole or in part by public funds, the library shall disclose to the law enforcement officer all records pertinent to the alleged criminal conduct that were produced by a surveillance device under the control of the library. 
  • If the library requests the assistance of a law enforcement officer, and the Library Director determines that records produced by a surveillance device under the control of the library may assist the law enforcement officer to render the requested assistance, the library may disclose the records to the law enforcement officer. 

Protecting a Patron Account

It is the responsibility of the patron to notify the library immediately if a library card is lost or stolen or if they believe someone is using the card or card number without permission. The library recommends these precautions: 

  • Log off systems after use
  • Do not share yourlibrarycard, user IDs, or passwords 
  • Select passwords which are easy to remember but difficult for others to guess by including a mixture of numbers, symbols, and/or upper and lowercase letters

Keeping Account Information Up To Date 

A patron may access their personally identifiable information held by the library and is responsible for keeping the information accurate and up to date. The purpose of accessing and updating personally identifiable information is to ensure that library operations can function properly. A patron may view or update their personal information in person or via telephone. The patron may be asked to provide some sort of verification or identification card to ensure verification of identity.

Accessing Children’s Records

Custodial parents or custodial guardians seeking records of their minor children under the age 16 may be asked to provide proof of their child’s age as well as evidence they are the custodial parent.  According to Wisconsin Statutes Section 43.30(1b)(ag) “Custodial parent” includes any parent other than a parent who has been denied periods of physical placement with a child under Wisconsin Statutes Section 767.41(4). 

Parents or custodial guardians of children are financially responsible for their children’s Library accounts until the child turns 18. Library staff may not grant parents or custodial guardians access to information contained in library accounts of children ages 16 and older. 

Collection Development

How We Decide What to Have in the Library

Goals of Material Selection

Since it is not possible for any library to acquire all materials, this policy is in place to guide, within physical space and financial constraints, the acquisition and deselection of materials.  The goal of selection is to provide the Turtle Lake community and visitors with library materials that reflect a wide range of views, expressions, opinions and interests that represent the broad range of human experience, reflecting the ethnic, religious, racial, and socio-economic diversity not only of the region it serves but also the larger global perspective. The library’s acquisition of these items does not constitute endorsement of their content but rather makes available its expression.

Special attention is given to providing materials that meet the identified needs and demands of the patrons in the library’s service area, both now and in the future, that are at varying levels of difficulty and are in accordance with the library’s mission statement. This selection policy recognizes the role of the Turtle Lake Public Library within the larger IFLS Library System. The library routinely uses other libraries within the system as a source of secondary, duplicate copies, or alternative formats of materials and thus extends the scope of the collection through shared resources.

The library also uses other libraries outside of the system through WISCAT to borrow materials that are not available within the system. Additional library resources offered through our library’s consortium such as Wisconsin’s Digital Library (Libby), BadgerLink, Novelist, among other resources, support our library’s collection offerings to patrons.

General Principles and Standards

  1. Freedom to Read/Intellectual Freedom: The freedom to read, along with the freedom to hear and to view, is protected by the First Amendment to the U. S. Constitution and shall not be restricted or abridged based on the content or viewpoint expressed in the materials in the collection.
  2. Accessibility: The Turtle Lake Public Library has an obligation to select, maintain, and support access to content on subjects by diverse authors and creators that meets—as closely as possible—the needs, interests, and abilities of all the people the library serves. This means acquiring materials to address popular demand and direct community input, as well as addressing collection gaps and unexpressed information needs.
  3. Quality: Quality is pursued and maintained by applying professional discretion and standards established by the library profession and through the use of appropriate selection aids, including book reviews, best seller lists, professionally recognized periodicals, standard bibliographies and booklists. Professional review sources provide more objective information about the materials than appears in publishers’ catalogs or advertisements. Reviews are usually written by subject experts in the field, by professional reviewers, or by librarians. Library review sources often assess how well a publication serves a particular audience (for example, “essential for public libraries,” or “not recommended”).
  4. Diversity and Inclusion: The Turtle Lake Public Library strives to meet the informational needs of all ages, backgrounds, and educational levels of our community by providing alternative perspectives and/or opposing views on topics including those that may be perceived as less popular and/or unorthodox. The collection broadly reflects the diversity that exists in our culture and society. The existence of a particular viewpoint in the collection is an expression of the library’s policy of intellectual freedom, not an endorsement of that point of view.
  5. Self-Published Content and Works by Local Authors: Works from self-published authors and local authors will be considered for selection if the material meets the selection criteria outlined in the policy. Self-published works help document and preserve the existence and cultures of groups underrepresented by mainstream publishing houses, as well as to support and showcase the literary creativity, expression, and knowledge of people in our community.
  6. Works Generated by Artificial Intelligence: The Turtle Lake Public Library respects the intellectual property of human authors and creators. The library will make reasonable efforts to not purchase, acquire, or accept donations of AI-generated content. AI-generated content inadvertently added to the collection will be noted in the item record and may or may not be weeded based on the criteria for selection and the criteria for weeding. AI-assisted content is permitted in the collection, subject to the same requirements and criteria as wholly human-authored works. AI-assisted content is work that is written by a human but for which the author used AI tools to edit, refine, or error-check the work. This policy ensures that our collection upholds quality, authenticity, and intellectual integrity for our community.

Criteria for Selection

The Turtle Lake Public Library’s materials selection policy must be flexible and broad. New acquisitions will be tested by the following criteria: 

  • General Criteria
    • Reliability of information
    • Currency
    • Relevance
    • Literary style and readability
    • Popular interest
    • Existing subject matter in the collection
    • Current collection needs
    • Prominence, authority, and/or competence of the author, creator, or publisher
    • Availability elsewhere
    • Suitability, quality, and accessibility of format
  • Content Criteria
    • Authoritative
    • Well reviewed
    • Comprehensiveness, depth of treatment, and objectivity
    • Author’s qualifications
    • Objectivity
    • Consideration of the whole work
    • Clarity
    • Currency
    • Technical quality
    • Representation of diverse viewpoints, genre, or trend
    • Originality
    • Sustained interest
    • Relevance and use of information
    • Authenticity of history or social setting

Selection Based on Demand 

  • Selectors track current trends, bestselling authors, and publisher publicity to anticipate demand for specific library materials 

Selection Based on Need

  • Some materials are chosen for the purpose of developing and/or updating specific subject areas to ensure that vital resources are available, up-to-date, and reliable. The selection staff gathers information concerning the needs of library users by means of circulation statistics, interlibrary loan requests, and patron input 

Gifts and Donations

Gifts of books or other library materials or the funds to buy such materials are gratefully accepted with the understanding that the library reserves the right to use or dispose of the gifts. The gifts may be added to the collection if they meet the established criteria for purchasing. The library is under no obligation to replace these gifts if lost, stolen, damaged, worn, or to keep them after they have no further value to the library. All gifts become the property of the library and if added to the collection must be for public use. Materials not added to the collection may be given to the Friends of the Library Book Sale, donated, or disposed of by other means.

The library cannot place a monetary value on gifts, but a receipt can be provided upon request. Funds may be given for the purpose of acquiring materials recommended by library staff as prescribed in this policy, or for purchase of specific items suggested by the donor if they meet the selection criteria stated herein. When the library receives a cash gift for the purchase of materials, the library staff must make the selection with the general selection principles set forth in this policy.